B Sharp provides a comprehensive set of training and support services to our clients.  With respect to training, our experts prepare client specific documentation, user/administrative guides, and manuals ahead of time, then arrange training sessions with our customers.  In most cases, a "train the trainer" approach is adopted whereby knowledge transfer is the goal and reduced reliance on B Sharp over the long run is the result.  

Our support services are equally effective, offered 7x24 via our online helpdesk and by telephone, email and fax during regular office hours.   All support is managed locally out of our Toronto office.  For every customer, detailed contact information and process descriptions are provided.  Beyond these means of support, B Sharp always ensures that clients have contact with an Account or Project Manager as an escalation point, and/or to help resolve more serious questions should they arise.  In all cases, a senior member of the B Sharp team is always involved, receiving copies of all support tickets, and subsequent tracking messages, as they are logged.

For hosted solutions,  B Sharp utilizes the latest technologies for alert monitoring ensuring prompt awareness of technical issues that may affect our customers.  All of our systems are monitored 7x24.  Our goal is to make sure that we know about issues before our customers and that we resolve them in a manner that minimizes or eliminates any business disruptions.